Support

The fastest way to reach us is email: crumb@hideawaylabs.io. We're a small team and we read everything; you'll usually hear back within one business day.

When writing about a problem, it helps to include your device model, iOS version, and a screenshot of what you're seeing.

A scan looks wrong.Crumb's numbers are AI estimates from the menu text, so odd menus can produce odd results. Try rescanning with the full menu page in frame and good lighting. If it's still off, email us the menu photo and we'll look into it.

Managing your subscription. Crumb Pro is billed through Apple. To change or cancel, open iOS Settings, tap your name, then Subscriptions, then Crumb. Cancellation takes effect at the end of the current billing period. Refunds are handled by Apple at reportaproblem.apple.com.

Restoring purchases.If Pro features aren't showing after a reinstall or new device, use Restore Purchases in the app's profile screen, and make sure you're signed in with the same Apple ID.

Deleting your account.You can delete your account and data from the profile screen in the app (Profile, then Delete account), or email us and we'll do it for you. See our Privacy Policy for what deletion covers.

Allergies and safety. Crumb flags dishes worth a question, but it is not an allergy safety tool. Always confirm ingredients and cross-contact with the restaurant. More in our Terms of Use.

Crumb gets better because people tell us what's missing. If there's a diet we don't support or a feature you want, email crumb@hideawaylabs.io with "Feature request" in the subject line.